1. Order Processing:
• All orders are processed within [3 business days] after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Options and Costs:
• We offer the following shipping options:
• Economy: [7 – 10 days ] – [Free].
• Standard: [5 – 7 days] – [Price varies ].
• Express: [1- 3 days] – [Prices varies].
3. Order Tracking:
• Once your order has shipped, you will receive an email with a tracking number to monitor your package.
4. Shipping Issues:
• We are not responsible for delays caused by carriers or customs. If you experience any issues with your shipment, please contact us at [support@shevaa.com].
1. Return Conditions:
• We accept returns within [15days] of receiving the product.
• The product must be unused, in its original condition, and with intact packaging.
• Sale or customized items are not eligible for returns.
2. Return Process:
• Contact us at [support@shevaa.com] with your order number and the reason for the return.
• We will provide you with a return label if applicable.
3. Return Costs:
• Return shipping costs will be covered by:
• The customer, unless the product is defective or incorrect.
• Us, in the case of an error on our end.
4. Refunds:
• Once we receive and inspect the returned product, we will notify you of the refund status.
• Refunds will be processed to the original payment method within [7 business days].
5. Exchanges:
• If you wish to exchange an item, please follow the return process and place a new order.
If you need further assistance, feel free to contact us at [support@shevaa.com]. We’re here to help.